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More than 370,000 Duke Customers Exposed in Data Breach

More than 370,000 Duke Energy customers who used third-party payment processing companines may have been subject to a data breach, exposing their personal information.

A walk-in vendor, TIO Networks "Global Express," has been identified as the access to payments announced the potential breach. Duke says customers who normally pay their bills at walk-in locations will need to find alternative ways to make payments.

“We regret the frustration and inconvenience this issue has created for our customers who rely on our walk-in locations to pay their monthly energy bills,” Mosier said.

Personal information that may have been compromised includes, name, address, Duke Energy account number, account balance and banking information, if the customer paid by check. Customers will be notified by TIO and receive instructions on how to register for one year of complimentary credit monitoring.

Duke Energy Carolinas said customers who need to make a payment in person can do so at any Western Union location, or can pay by check, debit or credit card by calling 800-777-9898, select option 2 for “billing and payments,” then option 1 to make a payment. 

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